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Frequently Asked Questions
Products
For installation, you'll need a drill, level, pencil, and measuring tape. Each product comes with all necessary mounting hardware including screws and wall anchors.
Yes, all our products are made from high-quality stainless steel with powder coating finish, making them resistant to moisture and rust. The SCRUBHUB series is specifically designed for shower environments.
Our stainless steel construction ensures high durability. Individual hooks can support up to 5kg, while shelves can hold up to 10kg when properly installed. Weight capacity assumes proper installation using provided hardware.
Our products can be installed on most wall types including drywall, tile, and concrete. However, different wall types require different installation methods. Make sure to use appropriate anchors for your wall type
Clean regularly with a soft, damp cloth and mild soap. Avoid abrasive cleaners or scrubbers that might damage the finish. Dry thoroughly after cleaning to maintain the appearance.
All our bathroom accessories come with a 2-year warranty against manufacturing defects. This includes the powder coating finish and mounting hardware.
Orders
If the product is in the stock:
Domestic Orders (EU): 5-14 business days
Internatinal orders: 5-20 business days
If the product is out of stock:
Domestic Orders (EU): 3-4 weeks
Internatinal orders: 3-4 weeks
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through:
- Our website's order tracking page
- The carrier's website using your tracking number
- Your order confirmation email
No, we do not ship to PO boxes for standard delivery. Shipping requires a physical address.
Please contact us at info@luumaform.com
Still have questions? We'd love to help! Reach out to us and get the answers you need.